jl500 Privacy Policy

jl500 (referred to in this Privacy Policy as "jl500", "we", "us", or "our") is an online gaming platform operated at the domain jl500.vip, offering slots, live casino, online bingo, sports betting, and sabong to players located in the Philippines. jl500 acts as the data controller in respect of personal information collected from and about registered players and website visitors.

As a data controller, jl500 determines the purposes and means of processing your personal data and is responsible for ensuring that all processing is conducted lawfully, fairly, and transparently in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable Philippine laws governing personal data protection.

This Privacy Policy applies to all personal information collected by jl500 in connection with your use of the jl500 platform, including:

• Information provided by you during account registration, KYC verification, deposit and withdrawal requests, or when contacting jl500 support;
• Information collected automatically when you visit or use the jl500 website or gaming platform, including through cookies and similar tracking technologies;
• Information received from third parties in connection with the operation of the platform, including payment processors, game providers, and identity verification service providers.

This Privacy Policy does not apply to third-party websites or services that may be accessible from the jl500 platform, including the websites of game providers, payment processors, or other external services. We encourage you to review the privacy policies of those third parties separately.

jl500 collects the following categories of personal data in the ordinary course of providing the platform's services to Filipino players:

jl500 collects personal data through the following means:

4.1 Directly from You

The majority of personal data held by jl500 is provided by you directly — during account registration (mobile number, email, password), during KYC verification (identity documents, selfie), during deposit and withdrawal requests (payment instrument details), and through your interactions with the customer support team (live chat transcripts, email messages).

4.2 Automatically Through Your Use of the Platform

When you access and use the jl500 website and gaming platform, technical data is collected automatically by jl500's servers, including your IP address, device identifiers, browser type, pages visited, game sessions played, and timestamps of all platform activity. This data is collected through server logs, first-party cookies, and similar technical mechanisms described further in Section 8.

4.3 From Third-Party Service Providers

jl500 may receive personal data about you from third-party service providers in the following contexts: payment processors confirming the success or failure of deposit and withdrawal transactions; identity verification partners confirming the validity of government-issued ID documents; and fraud prevention services flagging high-risk transaction patterns. In all cases, data received from third parties is used solely in connection with the services jl500 provides to you.

Under the Data Privacy Act of 2012, jl500 relies on the following lawful bases for processing your personal data:

• Contractual Necessity: The processing of identity, contact, financial, and gaming activity data is necessary to perform the contract between you and jl500 — specifically, to operate your account, process your deposits and withdrawals, and make games available to you. Without this processing, jl500 cannot provide its services to you.
• Legal Obligation: jl500 is subject to Philippine anti-money-laundering laws, PAGCOR-aligned KYC requirements, and applicable tax regulations. Processing identity and financial data to comply with these obligations is mandatory. Such processing cannot be declined or restricted by you without resulting in the closure of your account.
• Legitimate Interests: jl500 processes technical and gaming activity data based on its legitimate interest in ensuring the security and integrity of the platform, detecting and preventing fraud, improving platform performance, and maintaining responsible gaming compliance. jl500 has assessed that these legitimate interests are not overridden by your privacy rights in the context of the online gaming services provided.
• Consent: Where jl500 sends you direct marketing communications (promotional emails, SMS notifications about bonuses), this is done on the basis of your consent provided at account registration or subsequently through your communication preferences settings. You may withdraw this consent at any time as described in Section 14.

jl500 uses the personal data it holds about you for the following specific purposes:

• To create and maintain your jl500 player account and to authenticate your identity when you log in;
• To process your deposits and withdrawals via GCash, Maya, bank transfer, and other supported Philippine payment methods;
• To conduct KYC identity verification as required for withdrawal access and regulatory compliance;
• To send OTP verification codes to your registered mobile number for account security purposes;
• To detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited activities on the platform;
• To enforce jl500's Terms and Conditions and other platform policies;
• To administer responsible gaming tools — including deposit limits, self-exclusion, and cool-off periods — at your request or where jl500 is required to do so;
• To provide customer support and respond to your enquiries via live chat and email;
• To send you transactional communications related to your account, including deposit confirmations, withdrawal processing notifications, and security alerts;
• To send you promotional communications about bonuses, new games, and platform updates, where you have consented to receive such communications;
• To monitor and analyse platform usage patterns for the purpose of improving the platform's performance, user interface, and game selection;
• To comply with jl500's obligations under applicable Philippine law, including anti-money-laundering, tax, and PAGCOR-aligned regulatory requirements.

jl500 does not sell, rent, or otherwise commercially disclose your personal information to third parties for their own marketing or commercial purposes. Your data may be shared with the following categories of third parties solely to the extent necessary to provide jl500's services:

7.1 Service Providers

jl500 engages third-party service providers to support specific operational functions, including payment processing (GCash, Maya, bank payment gateways), identity verification (KYC platform providers), game content delivery (Pragmatic Play, Evolution, JILI, PG Soft, and other certified studios), cloud infrastructure hosting, and customer support systems. Each service provider is subject to contractual data processing obligations consistent with the Data Privacy Act of 2012 and may only process your data in accordance with jl500's written instructions.

7.2 Regulatory and Law Enforcement Authorities

jl500 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), or other Philippine government agencies where required by law, court order, or valid regulatory directive. jl500 will, to the extent permitted by law, notify you of any such disclosure unless doing so would obstruct a law enforcement investigation.

7.3 Fraud Prevention

Where jl500 reasonably suspects fraudulent activity, account sharing, or multi-accounting, it may share relevant identifying information with other operators within its group of related companies or with industry-level fraud prevention networks operating in the Philippines, solely for the purpose of protecting the integrity of online gaming platforms and their players.

jl500 uses first-party cookies and similar browser-based storage mechanisms to operate and improve the platform. jl500 does not use third-party advertising cookies or tracking pixels from external advertising networks.

8.1 Types of Cookies Used

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies (which keep you logged in during a platform session), security tokens (used for CSRF protection), and preference cookies (which remember your language and interface settings). Essential cookies cannot be disabled without preventing the platform from functioning.
• Performance Cookies: Used to collect anonymous statistical data about how players navigate the jl500 platform — which pages are visited most frequently, average session durations, and common navigation paths. This data is used solely to improve platform performance and is not linked to individual player identities.
• Functional Cookies: Used to remember your preferences within the gaming platform — such as your preferred game lobby view, recently played games, and responsible gaming settings between sessions.

8.2 Cookie Management

You may configure your browser to block or delete cookies at any time. Note, however, that blocking essential cookies will prevent you from logging in to or using the jl500 platform. Browser-based cookie controls vary by browser and device — instructions for the most common browsers (Chrome for Android, Safari for iPhone, Firefox) are available in each browser's settings menu.

jl500 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS Encryption in Transit: All data transmitted between your device and jl500's servers is encrypted using Transport Layer Security (TLS), ensuring that your login credentials, financial data, and account information cannot be intercepted in transit.
• Encryption at Rest: Sensitive data stored in jl500's databases — including KYC documents, payment instrument details, and hashed passwords — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to systems containing player personal data is restricted to jl500 personnel with a legitimate operational need, and is controlled through role-based access controls and multi-factor authentication.
• OTP-Based Account Security: Sensitive account actions — including login from a new device, password changes, and withdrawal requests — trigger OTP verification to the player's registered Philippine mobile number, providing a second authentication factor against unauthorised account access.
• Regular Security Reviews: jl500 conducts periodic reviews of its security infrastructure, access logs, and incident response procedures.

While jl500 maintains robust security controls, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for reporting suspected unauthorised access to jl500 support immediately.

jl500 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention standards:

• Account and Identity Data: Retained for the duration of your account and for a period of five (5) years following permanent account closure, in accordance with applicable anti-money-laundering record-keeping obligations.
• Financial Transaction Records: Deposit and withdrawal records are retained for a minimum of five (5) years following each transaction, consistent with AMLC requirements and BIR obligations applicable to electronic commerce and online gaming transactions in the Philippines.
• Game Session Logs: Retained for a minimum of two (2) years to support dispute resolution, regulatory audits, and responsible gaming reviews.
• Support Communications: Live chat transcripts and email records are retained for a period of two (2) years following the date of the interaction.
• Marketing Consent Records: Records of your marketing consent and any subsequent withdrawal of consent are retained indefinitely to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised, such that it can no longer be attributed to any individual player.

As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jl500. You may exercise any of these rights by contacting jl500 via the support email or live chat:

jl500 is an online gaming platform strictly intended for adults aged 21 years and above, consistent with PAGCOR's minimum age requirements for online casino gaming in the Philippines. jl500 does not knowingly collect, process, or retain personal data belonging to any person under the age of 21.

If jl500 discovers that personal data has been collected from a person under the age of 21, the associated account will be immediately suspended, all funds in the account will be forfeited, and all personal data associated with the account will be securely deleted to the extent not required for regulatory reporting purposes.

If you are a parent or guardian and believe that a minor has registered for or accessed a jl500 account, please contact jl500 support immediately via live chat or email at [email protected] (plain text — not a clickable link). jl500 will investigate and act on all such reports as a priority.

Some of jl500's third-party service providers — including game content streaming studios and cloud infrastructure providers — may process data on servers located outside of the Philippines. Where personal data is transferred to a jurisdiction outside the Philippines, jl500 ensures that adequate safeguards are in place as required under Section 21 of R.A. 10173 and applicable NPC issuances, including:

• Contractual clauses that impose data protection standards equivalent to those required under Philippine law;
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection;
• Transfers to recipients that have implemented binding corporate rules or equivalent accountability mechanisms.

You may request information about specific cross-border data transfers by contacting jl500's Data Protection Officer as described in Section 16.

jl500 may send you promotional communications — including information about bonuses, new game launches, seasonal promotions, and platform updates — via SMS to your registered Philippine mobile number and via email to your registered email address, where you have consented to receive such communications.

You may withdraw your consent to marketing communications at any time without affecting your ability to use the jl500 platform, through any of the following methods:

• Updating your communication preferences in the Notifications section of your jl500 account settings;
• Replying "STOP" to any promotional SMS sent by jl500;
• Clicking the unsubscribe link in any promotional email sent by jl500;
• Contacting jl500 support via live chat and requesting removal from marketing communications.

Please note that withdrawing marketing consent does not affect jl500's ability to send you transactional communications related to your account — such as deposit confirmations, withdrawal processing notifications, security alerts, and OTP codes. These communications are essential to account operation and cannot be opted out of while your account remains active.

jl500 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or our platform's services and features. The current effective date is displayed at the top of this page.

Where jl500 makes a material change to this Privacy Policy — that is, a change that significantly affects how we collect, use, or share your personal data — we will notify you via email to your registered email address and/or via a prominent notice on the jl500 platform at least fourteen (14) days prior to the change taking effect.

Your continued use of the jl500 platform after the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with the updated Policy, you must cease using the platform and may request account closure in accordance with the Terms and Conditions.

We recommend that you review this Privacy Policy periodically. The most current version is always available at jl500.vip/privacy-policy.